Returns & Exchanges

RETURNS

How do I return my purchase?

Schots is dedicated to provide the best customer support.

Online orders: If you wish to return an item(s), please login to My Account and submit a return request for approval. Please refer to our Shipping & Return policy.

Instore purchases: Send an email to [email protected] or call our customer service centre on (1300 463 353). We kindly ask you to provide your purchase order number ready so we can find your order details in the most convenient way. Please refer to our Shipping & Return policy.

What is the return notice period?

Schots provides its customers with a 30 days notice period for change of mind returns. Unfortunately special order items are non returnable for change of mind. 

How long does it take for me to receive a store credit or refund?

After the approval/acceptance of your return, Schots will grant you a store credit or refund within 30 days from the date we receive the returned item(s).

How will I be refunded?

Refunds are issued through the same transaction method you used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

What are the shipping charges in case of returns?

You can submit a request for return of your item(s) within 30 days of the purchase date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full refund, less the inbound and outbound associated shipping costs. Shipping costs will vary according to the item(s), supplier and your location.

In the unexpected event of receiving a faulty product(s) or have a warranty claim:

Online orders: Login to my account and lodge a warranty claim, include your order number. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.

Instore orders: please contact us by email at [email protected], or call our customer service centre on (1300 463 353). Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.

I need to return an item(s), but I don't have the original packaging. Now what?

In order to issue a refund or store credit, original packaging is required in instances where the customer has changed his mind or would like to exchange for a different item(s), size or colour. Please note that the item(s) must be unused and returned within 30 days of purchase.

If the item(s) is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted.

 

Please refer to our Shipping & Return policy or visit our FAQ page