Frequently Asked Questions

Q. Do you price match?

Yes we do! Schots Price Matching Promise: If you find an identical stocked item elsewhere for a lower price, Schots will beat this price by 10% (Please see Terms & Conditions

Q. I'm experiencing difficulties with your website, how can I process my order? 

We are currently experiencing some problems with the website, including slowness, delivery, checkout and search functions. We are endeavouring to get these problems fixed and we apologise for any inconvenience this may have caused. Please call us on 1300 774 774 extension 3, and we will be able to assist you over the phone.

Q. Does Schots do Furniture Hire for Events or Property Styling?

Schots is excited to announce that we will now be offering furniture hire for selected items. This can be for events such as weddings, or even temporary styling for a home. We are in the early stages of setting this service up, so for further information please email Steve Peroukaneas at [email protected] or call 1300 774 774 and ask for Kathryn.

Q. I would like to view the Schots range of products - Do you have a showroom or store?

We have 3 stores in Victoria where you can view our range of products, you can find the details on the contact us page. Our most extensive display is located at our flagship store in Clifton Hill.

Q. I bought a Schots product a while ago. If I buy the same item now, will it be identical to the one I currently have?

We are constantly manufacturing stock to replenish our inventory. Whilst we make every endeavor to ensure that production is consistent, we are always refining the manufacturing process and as such we cannot guarantee your product will be identical to the one originally purchased. For natural products such as stone, timber and leather there will be variations. These variations are part of the characteristics of natural hand finished products. We advise that when purchasing, you purchase Schots natural products that you do so all at the same time as we cannot guarantee colors and finishes between batches.

Q. Do you offer discounts for bulk purchases, wholesale and trade?

Schots offers both trade and wholesale accounts; you can apply for these online. We also offer discounts for bulk purchases for commercial orders, contact [email protected] for more details.

Q. How can I find information on a Schots product?

Every product listing on our website contains detailed product information including price, photos, materials, dimensions and in some cases spec sheets.

If you have a specific question relating to a product that isn't answered on the product page, please email us at [email protected] or submit and enquiry form through the contact us page, you will need to details the product name and query and we will get back to you with an answer.

Q. Why sign up to be a Schots VIP?

Becoming a Schots VIP means that you get to stay informed of our VIP ONLY offers, new product releases, sales and VIP only prices. It costs nothing to join and you can sign up online or instore.

Q. It says I need to wait for a shipping quote. Why can’t I get a shipping estimate?

At Schots we strive to ‘unearth the uncommon’, in doing so we have unearthed some fragile and precious items that can’t be delivered by our standard modes of transport. Some of the items are too heavy, fragile or even too large and require specialist quotes. Schots delivery team will contact you within 48 hours to discuss your delivery options and give you a quote. This quote will then be added to the shipping section of your order and you will be able to finalise the order.

Q. When will my item be shipped?

Most items should be shipped within 48 hours of the order being placed unless the product or order details state otherwise. If the item has to be specially ordered in or has been pre purchased longer lead times may be incurred. Please note that on rare occasions unexpected delays may be incurred, if this occurs we will update your shipping date details accordingly. You can use the enquiry form on the contact us page if you have any questions relating to your order.

Q. When can I expect delivery of my order?

Deliveries take place Monday - Friday during normal business hours, excluding public holidays. Estimated delivery times from despatch are:

  • Melbourne - Approximately 1-3 business days
  • Sydney, Adelaide - Approximately 2-5 business days
  • Brisbane, Perth - Approximately 3-10 business days
  • Please allow up to 10 business days for rural deliveries.

*Please note that these are estimates and our carriers will endeavor to meet these on all occasions; however please allow up to 10 business days for all deliveries.

Q. Do Schots ship internationally?

Unfortunately Schots only ship within Australia at the moment. However if you are located overseas we are able to package items for shipping if you organise the courier or freight company yourself and pay the freight company directly. Please contact [email protected] if you require more information.

Q: What payment methods are accepted?

We offer payment via Direct Deposit, PayPal, or Credit Card (Visa, MasterCard, AMEX, diners) without surcharge.

Q: Do you require payment in full before you can despatch my order?

Yes, we can only dispatch an order once payment has been received in full. Please keep this in mind if paying via bank deposit as your order will be held until funds are fully processed.

Q: If I purchase a Schots product, will I be supplied with a Tax Invoice?

Upon placing an order you will receive a sales order. On despatch of the products you will receive your tax invoice. If you require a pro forma invoice prior to despatch please contact us at [email protected]

Q: Is local pickup an option?

Yes you can collect from our warehouse directly once you have received notification that your order has been completed, the collection location will vary depending on the items you have ordered. Please give us 48 hours notice before collecting your goods so that we can have them ready.

Q: What is your ABN?

73753247573

How can I contact you?

The details for each of our store locations are available on the contact us page. Alternatively you can contact our flagship store:
Phone: 1300774774

Email: [email protected]

Where is Schots.com.au located?

In Victoria. You can find our store locations on the Contact Us page.

Are your prices in Australian Dollars (AUD)?

All pricing is in Australian dollars.

Do your prices include GST?

All prices include GST.