Shipping, pickups, deliveries

VIP Club Free Shipping Terms and Conditions:

1. For Victorian metro delivery, free shipping applies to orders after discount with a net minimum value of $5,000.00 for customers booking delivery in Schots designated Melbourne, Geelong & Mornington metropolitan postcodes.

2. Interstate (Non-Victorian) and Regional delivery is excluded from the Free Shipping offer.

3. Items that require 2 or more people to deliver may attract an excess delivery surcharge (for example iron doors, cast iron and stone baths, large tables, marble mantels, large tile and parquetry orders that do not have a forklift at the receiving end etc). These excess charges will be quoted on a case-by-case basis.

4. Free Shipping offer is only valid for one delivery per order.

5. Free Shipping is subject to Schots standards delivery conditions, delivery days per zone and lead-times.

6. Excludes deliveries of Clearance Products.

7. Free shipping is to a property service and applies to ground-floor deliveries only. We retain the right to decline delivery if the site or access is hazardous, inaccessible, tight, or requiring more than 2 men.

8. All orders must be paid for in full at the time of order to qualify for free shipping.

9. Schots reserves the right to cancel the VIP Club promotion at any time without prior notice.

Standard Deliveries

Deliveries take place Monday - Friday during normal business hours, excluding public holidays.

1. For Courier deliveries, the estimated delivery times from despatch are:

  • Melbourne - Approximately 1-3 business days
  • Sydney, Adelaide - Approximately 2-5 business days
  • Brisbane, Perth - Approximately 3-10 business days

 Please allow up to 10 business days for rural deliveries.

2. For Furniture Removalist deliveries, Schots Home Emporium offers a convenient home delivery service for our Melbourne Metropolitan customers.

  • Melbourne South Suburbs - Wednesdays
  • Melbourne North/West/East Suburbs - Thursdays
  • Geelong/Bellarine - Fridays

*PLEASE NOTE -  Stairs will incur an extra $50 delivery fee.*

3. All Interstate Removalist deliveries have a lead time of 2-4 weeks from despatch, with estimated arrival times provided to customers by the delivery company directly.

Unless specifically quoted our delivery does not include delivery above a ground floor level, unpacking, assembly & arrangement of furniture or removal of packaging or delivery to construction sites. It is the customer's responsibility to ensure clear access for delivery & that items purchased will fit through doorways & gates or additional fees may be payable at time of delivery.

Where particular delivery requirements are to be quoted, Schots will endeavor to obtain a quote for these services, although it may be necessary for our delivery team to discuss these needs directly and/or inspect the delivery site prior to quoting.

Adding additional items to your order after provision of a delivery charge or requests to send other orders with a delivery will incur further delivery charges.

Faulty or Damaged Items

In the case of an item arriving broken or faulty, please get in contact with us within 48 hours of receiving the delivery so that we can investigate. We may request photos of the faulty/broken item to help us better understand the situation. 

*PLEASE NOTE - It is important that you inspect the items when the delivery arrives. If there are obvious signs of damage to outer packaging, do not accept delivery or sign for receipt and please email us at [email protected]


At the time of purchase, each customer will receive an approximate completion date for their order and goods. Once you have received an email confirmation that your order is ready to be collected, you will have 14 days to collect your order. If goods are not collected within 14 days, a storage fee may apply. For pickup of bulky products, please call us before to ensure we have staff that can load it into your vehicle.


For more information please see our FAQ page

Clifton Hill Pickups

33 Parslow Street, Clifton Hill,
Victoria, 3068, Australia
Google Maps Directions

03 9482 6540

[email protected]

Opening Hours (See Contact Us for Public Holiday hours)

Monday 9:00am - 4:30pm
Tuesday 9:00am - 4:30pm
Wednesday  9:00am - 4:30pm
Thursday 9:00am - 4:30pm
Friday 9:00am - 4:30pm
Saturday 9:00am - 4:30pm
Sunday 10:00am - 3:00pm

Geelong Showroom Pickups


22 Corio Quay Road, North Geelong,
Victoria, 3215, Australia
Google Maps Directions

For any queries relating to uncollected pick-ups, please contact our Customer Service team
03 9026 2000
[email protected]

Distribution Centre Pickups

36 Corio Quay Road, North Geelong,
Victoria, 3215, Australia
Google Maps Directions

03 8538 6888
[email protected]

Opening Hours (See Contact Us for Public Holiday hours)

Monday 8:00am - 4:00pm
Tuesday 8:00am - 4:00pm
Wednesday  8:00am - 4:00pm
Thursday 8:00am - 4:00pm
Friday 8:00am - 4:00pm
Saturday Closed
Sunday Closed


Bayside Pickups