Shipping, pickups, deliveries
Pickups
At the time of purchase, each customer will receive an approximate completion date for their order and goods. Once you have received an email confirmation that your order is ready to be collected, you will have 14 days to collect your order. If goods are not collected within 14 days, a storage fee may apply. For pickup of bulky products, please call us before to ensure we have staff that can load it into your vehicle.
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*available for in-store purchases - cash & carry, floor items only.
Standard Deliveries
Deliveries take place Monday - Friday during normal business hours, excluding public holidays.
1. For Courier deliveries, the estimated delivery times from despatch are:
Melbourne - Approximately 1-3 business days
Sydney, Adelaide - Approximately 2-5 business days
Brisbane, Perth - Approximately 3-10 business days
Please allow up to 10 business days for rural deliveries.
2. For Furniture Removalist deliveries, Schots Home Emporium offers a convenient home delivery service for our Melbourne Metropolitan customers.
Melbourne South Suburbs - Wednesdays
Melbourne North/West/East Suburbs - Thursdays
Geelong/Bellarine - Fridays
*PLEASE NOTE - Stairs will incur an extra $50 delivery fee.*
3. All Interstate Removalist deliveries have a lead time of 2-4 weeks from despatch, with estimated arrival times provided to customers by the delivery company directly.
Unless specifically quoted our delivery does not include delivery above a ground floor level, unpacking, assembly & arrangement of furniture or removal of packaging or delivery to construction sites. It is the customer's responsibility to ensure clear access for delivery & that items purchased will fit through doorways & gates or additional fees may be payable at time of delivery.
Where particular delivery requirements are to be quoted, Schots will endeavor to obtain a quote for these services, although it may be necessary for our delivery team to discuss these needs directly and/or inspect the delivery site prior to quoting.
Adding additional items to your order after provision of a delivery charge or requests to send other orders with a delivery will incur further delivery charges.
Faulty or Damaged Items
In the case of an item arriving broken or faulty, please get in contact with us within 48 hours of receiving the delivery so that we can investigate. We may request photos of the faulty/broken item to help us better understand the situation.
*PLEASE NOTE - It is important that you inspect the items when the delivery arrives. If there are obvious signs of damage to outer packaging, do not accept delivery or sign for receipt and please email us at [email protected]
VIP Club Free Shipping Terms and Conditions:
1. For Victorian metro delivery, free shipping applies to orders after discount with a net minimum value of $2,000.00 for customers booking delivery in Schots designated Melbourne, Geelong & Mornington metropolitan postcodes.
2. Interstate (Non-Victorian) and Regional delivery is excluded from the Free Shipping offer.
3. Items that require 2 or more people to deliver may attract an excess delivery surcharge (for example iron doors, cast iron and stone baths, large tables, marble mantels, large tile and parquetry orders that do not have a forklift at the receiving end etc). These excess charges will be quoted on a case-by-case basis.
4. Free Shipping offer is only valid for one delivery per order.
5. Free Shipping is subject to Schots standards delivery conditions, delivery days per zone and lead-times.
6. Includes deliveries of Clearance Products.
7. Free shipping is to a property service and applies to ground-floor deliveries only. We retain the right to decline delivery if the site or access is hazardous, inaccessible, tight, or requiring more than 2 men.
8. All orders must be paid for in full at the time of order to qualify for free shipping.
9. Schots reserves the right to cancel the VIP Club promotion at any time without prior notice.
Basic Delivery Shipping Terms & Conditions
1. Shipping Rates:
Basic Delivery - Melbourne - up to 100kg: $59
Basic Delivery - Melbourne Special - up to 100kg: $99
Basic Delivery - Sydney - up to 80kg: $149
Basic Delivery - Melbourne Extra - 100kg to 150kg: $99
Basic Delivery - Sydney Extra - 100kg to 150kg: $249
- Note: This rate does not include:
- Deliveries above ground floor, or stairs and or lifts
- Rubbish removal
- Item placement
2a. Additional Services for Melbourne:
- Stairs: $50
- Item Placement + Rubbish Removal: $50
2b. Additional Services Rest of Australia:
-No Additional services are available for the Rest of Australia
3a. Included Items:
- Only select products to select postcodes are eligible as displayed on the product page shipping tab
3b. Excluded Items & Orders:
- All Tiles, Concrete Pots & Planters
- Any item over 150kg
- Any item with any dimension greater than 320cm
- Any order over 3CBM
- Any order outside select postcodes and areas
- Any item not selected for Basic Delivery
- Any product requiring a quote
- Not eligible for Trade, Commercial and Wholesale orders
4. Conditions:
- The basic flat rate shipping does not include additional services such as stairs, rubbish removal, and item placement unless explicitly selected and paid for as stated in point 2.
- For any excluded items, alternative shipping arrangements must be made. These items may incur additional shipping fees due to their size, weight & fragility to certain locations.
- Schots Home Emporium reserves the right to amend the shipping rates and terms at any time.
- Not eligible for Trade, Commercial and Wholesale orders
5. Delivery Restrictions:
- The basic flat rate is only applicable to standard delivery services and does not cover specialised handling or delivery requirements.
- Deliveries to multi-story buildings without lift access will incur the additional stairs fee as stated in point 2.
- All delivery services are subject to availability and may vary based on location and demand.
6. Contact Information:
- For any queries about your order prior to shipment, contact Customer Service at [email protected].
- For any queries or to arrange for special shipping requirements, contact Deliveries at [email protected]
