Privacy Policy

Schots Home Emporium (ABN 74 660 550 238] (We, Us or Our) respects your privacy and is committed to protecting your Personal Information. Our privacy policy outlines our approach to privacy and how We collect, use and protect your Personal Information and sets out your rights in relation to accessing the Personal Information we hold about you.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

1 What information do We collect?

The kind of Personal Information that We collect from you will depend on how you use the Website.

The Personal Information which We collect and hold about you may include:

Name
Email
Gender
Phone Number/s
Age
Address (Home, delivery, billing)
Payment details, financial information
Product Preferences
Browsing Behaviour
Prior Purchases
IP Address and Location Information
Device Information
Image (security cameras)

2 Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

(a) Personal Information
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
        (i) whether the information or opinion is true or not; and
        (ii) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "Personal Information" and will not be subject to this privacy policy.

(b) Sensitive Information
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by Us only:
        (i) for the primary purpose for which it was obtained;
        (ii) for a secondary purpose that is directly related to the primary purpose; and
        (iii) with your consent or where required or authorised by law.

3 How We collect your Personal Information

(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

(b) Personal Information may be collected from our Website, in our store, over the telephone, live chat on our Website or Facebook, from third parties, social media, directly from you, reviews, feedback forms, product enquiries, emails, entering competitions, subscribing to our mailing lists. Website activity tracking and publicly available sources.

(c) We may also collect cookies from your computer which enable Us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from Our use of cookies.

(d) We generally don't collect Sensitive Information, but when We do, We will comply with the preceding paragraph.

(e) Where reasonable and practicable We collect your Personal Information from you only. However, sometimes We may be given information from a third party, in cases like this We will take steps to make you aware of the information that was provided by a third party.

4 Purpose of collection

(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in Our business. This may include to contact and communicate with you. Administrative purposes, taking payment, delivery of your order, marketing and advertising, personalising our services to you, competitions and processing warranty claims.

(b) We customarily only disclose Personal Information to Our service providers who assist Us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) Your Personal Information may be disclosed in a number of additional circumstances including the following:
        (i) Third parties where you consent to the use or disclosure, both in Australia and Overseas; and
        (ii) Where required or authorised by law.

(d) By using Our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if We have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use Sensitive l Information in direct marketing activity. We may also use your Personal Information where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

(e) When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

5 Security, access and correction

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When We no longer require your Personal Information for the purpose for which We obtained We will take reasonable steps to destroy and anonymise or de-identify it. However, most of the Personal Information that is stored in Our client files and records will be kept for a minimum of seven years to fulfill Our record keeping obligations.

(b) The Australian Privacy Principles (APP):
        (i) permit you to obtain access to the Personal Information We hold about you in certain circumstances (APP 12); and
        (ii) allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13).

(c) Where you would like to obtain such access, please contact Us in writing on the contact details set out at the bottom of this privacy policy.

6 Overseas transfer

Your Personal Information may be transferred overseas or stored overseas for a variety of reasons, to locations where the data protection laws are not as comprehensive as Australia's.

It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the APP, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, We will not be liable for a breach of the APP if your Personal Information is mishandled in that jurisdiction.

If your Personal Information is transferred to a jurisdiction which does not have data protection laws, We will accordingly take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the APP.

7 How to contact Us and Complaints Procedure

(a) If you have a complaint concerning the manner in which We maintain the privacy of your Personal Information, please contact Us. All complaints will be considered by Our Privacy Officer and We may seek further information from you to clarify your concerns. We will respond to your complaint within a reasonable time after it is received. If We agree that your complaint is well founded, We will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

(b) We may make changes to this privacy policy at any time by giving notice on this page and - as far as technically and legally feasible - sending a notice to you.  We recommend you check this page often, referring to the effective date of the last modification listed at the bottom.

(c) You have certain rights in relation to the personal information we collect and hold about you.  We will allow an individual to:
        (i) know what personal information we maintain about you and request a copy of your personal information which we will provide;
        (ii) request us to correct information we hold about you;

(d) If you have any queries, if you seek access to your Personal Information, or if you have a complaint about Our privacy practices, you can contact Us via email at: [email protected].

(e) If you wish to access your Personal Information, an administration fee may be charge for providing a copy of your Personal Information. We may also require you to submit a request in writing and to protect your personal information we may require you to provide adequate identification.