Shipping, pickups, deliveries

Deliveries

Deliveries take place Monday - Friday during normal business hours, excluding public holidays. Estimated delivery times from despatch are:

  • Melbourne - Approximately 1-3 business days
  • Sydney, Adelaide - Approximately 2-5 business days
  • Brisbane, Perth - Approximately 3-10 business days

Please allow up to 10 business days for rural deliveries.

Schots Home Emporium offers a convenient home delivery service for our Melbourne Metropolitan customers. 

Unless specifically quoted our delivery does not include delivery above a ground floor level, unpacking, assembly & arrangement of furniture or removal of packaging or delivery to construction sites. It is the customer’s responsibility to ensure clear access for delivery & that items purchased will fit through doorways & gates or additional fees may be payable at time of delivery.

Where particular delivery requirements are to be quoted Schots will endeavor to obtain a quote for these services although it may be necessary for our delivery team to discuss these needs directly and/or inspect the delivery site prior to quoting.

Additions to sales orders after provision of a delivery charge or requests to send other orders with a delivery will incur further delivery charges.

Faulty or Damaged Items:

In the case of an item arriving broken or faulty, please get in contact with us within 48 hours of receiving the delivery so that we can investigate. We may request photos of the faulty/broken item to help us better understand the situation. 

*PLEASE NOTE - It is important that you inspect the items when the delivery arrives. If there are obvious signs of damage to outer packaging, do not accept delivery or sign for receipt and please email us at [email protected]

Pick Ups

At the time of purchase each customer will receive an approximate completion date for their order and goods will need to be collected within 14 days of this date.
If your plans change, Schots may need up to two weeks’ notice to negotiate a more appropriate collection date. If goods are not collected within 14 days, a storage fee may apply.

To ensure that goods are available for collection, 24 hours’ notice is essential.

At this stage, Pick Ups are not available on Sundays.

Bookings must be made for collections Monday to Saturday. For more information please see our FAQ page